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      Customer identification through video chat

      Customer identification through video chat

      The Luxembourg Financial Regulator (CSSF) has published a FAQ about the process of identification and verification of the identity of a customer through an online video conference.

      The process is aimed at supporting and executing certain tasks for the purpose of fulfilling customer identification and verification of identity obligations as required by the the law on the fight against money laundering and terrorist financing.

      The identification of natural persons can be performed by specially trained professionals. The method can only be used in case there are no money laundering or terrorist financing suspicions. The customer is obliged to provide its identification data prior to the video chat. 

      Read the full FAQ here.